Last updated on 1st November 2025

These terms of use (the “Terms”) mandate the terms on which the users (“You” or “Your” or “Yourself” or “User”) access and register on the Scapia Store (the “Online Store”), operated and managed by Revolutionary Kommerce Private Limited having its registered office at Cabin 2, 3rd Floor, No.21, Kumara Krupa Road, Bangalore G.P.O., Bangalore North, Bangalore- 560001 (hereinafter referred to as “Company” or “Us” or “Our” or “We”).

The Online Store has been integrated into a platform operated by Scapia Technology Private Limited (“Scapia”) and shall be available to all Users within such platform (“Scapia Platform”), however, the Online Store shall be solely operated, managed and owned by Us, to the total exclusion of Scapia. Further, the Online Store shall only be accessible by Users who have an active co-branded credit card offered by a financial institution in partnership with Scapia. You understand and acknowledge that all Online Store Services are provided by the Company, and all agreements and transactions in relation to the Online Store are inter se between You and the Company, and in cases where a Seller (defined below) is selling the Goods (defined below), between You and the Seller, to the total exclusion of Scapia.

The Terms are an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as applicable. The Terms are (i) published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and (ii) generated by a computer system and does not require any physical, electronic, or digital signatures from the Marketplace.

Please read these Terms and Our Privacy Policy (“Privacy Policy”) carefully before using the Online Store or accessing any material or information through the Online Store. By clicking on the “I Accept” or “Place Order” button provided at the time of placing an Order (defined below) on the Online Store or by using the Online Store Services (defined below), You accept these Terms and the Privacy Policy and agree to be legally bound by the same, and You shall not claim invalidity of these Terms merely on the grounds that it is being concluded electronically.

Your affirmative action in clicking on the ‘check box’ and on the ‘I Accept’ button while availing any Online Store Services (as defined below) on the Online Store implies Your acceptance of the Terms. Your use of the Online Store implies that You agree with the Terms. You hereby further agree that the Terms are being concluded and executed electronically. If You do not agree or are not willing to be bound by the Terms and / or any rules and policies as displayed on the Online Store, please do not click on the ‘I Accept’ button and do not seek to obtain access to Online Store Services provided on the Online Store or otherwise use the Online Store in any manner.

The Company retains an unconditional right to modify or amend these Terms and Privacy Policy without notifying You of the same, except as required under applicable laws. You can determine when these Terms were last modified by referring to the “Last Updated” legend above. It shall be Your responsibility to check the Terms periodically for changes. Your acceptance of these Terms and / or continued usage of the Online Store shall signify Your consent to such changes and agreement to be legally bound by the same.

Further, by furnishing Your information to Us or by giving Your consent to the Company to access Your information as provided under Our Privacy Policy for the purpose of rendering Online Store Services, You also agree that You are interested in availing the Online Store Services in accordance with these Terms.

Services

The Company provides You a limited, non–exclusive, non–transferable, royalty free license to use the Online Store for the purposes of accessing the Content (as defined below), availing Online Store Services, and placing Orders (as defined below) on the Online Store.

The Online Store allows You to browse on the Online Store and access the Content, view and purchase various Goods listed by the Company and third-party Sellers (in cases where a Seller is selling the Goods), to the total exclusion of Scapia. All Goods, Seller Content and Content thereto are displayed on the Online Store on an as-is basis, and the Seller (in cases where a Seller is selling the Goods) and / or the Company (as applicable) shall be solely responsible for all such Goods, Seller Content and Content, to the total exclusion of Scapia.

You acknowledge that the Online Store allows You to avail inter alia the following services through the Online Store: (i) providing access to information regarding the goods (“Goods”) made available by the Company as well as third-party sellers with whom the Company has arrangements with, when such third-party sellers are selling the Goods (“Seller”), and text, reports generated, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) and any information or materials uploaded by the Company and the Seller (in cases where a Seller is selling the Goods) (as applicable) in relation to such Goods (“Seller Content”); (ii) providing facilities required for Users to browse such Goods and place orders on the Online Store for purchase of such Goods (“Orders”); (iii) facilitating payments by Users to the Online Store and / or Sellers (in cases where a Seller is selling the Goods), as applicable, for placing such Orders (“Order Amounts”); (iv) providing end-to-end support to Users in relation to the Orders placed by such Users on the Online Store, including allowing Users to track their Orders; (v) providing grievance redressal services to Users in relation to their Orders as well as general access to the Online Store. The services provided by the Company in this regard shall collectively hereinafter be referred to as “Online Store Services”. In order to ensure clarity and transparency in how You may utilise these Online Store Services, the following section details the step-by-step process in relation to this.

Order Process:

To place an Order for the Goods, You will be required to select the preferred Goods and the desired quantity of such Goods, Your address and contact details, and Your payment details (including mode of payment and details of preferred payment instrument), which is a pre-condition for availing such Goods on the Online Store, and in the event such details are not provided by You, You shall not be eligible to avail the Goods from the Company or the relevant Sellers (in cases where a Seller is selling the Goods), as applicable.

Upon placement of Your Order for the Goods, the Company shall process your Order which will include packaging of the items in Your Order, and shipping such Order or in cases where a Seller is selling the Goods, the Company will convey the details of Your Order to the Seller, who shall then process your Order which will include packaging of the items in Your Order, and shipping such Order. The Company when it processes the Order and the Seller when it processed the Order (in cases where a Seller is selling the Goods), shall respectively be solely and entirely responsible for packaging and shipping of the Order and any and all liabilities and claims arising out of the Goods (like quality concerns).

Once packed and shipped, the Order will be delivered to You by a delivery personnel, appointed by the Company or the Seller (in cases where a Seller is selling the Goods), to the total exclusion of Scapia. In cases of delivery, the Order will only be delivered to the address selected by You at the time of placing the Order on the Online Store.

Order Conditions:

You shall ensure that You communicate with the Company’s or Seller’s (in cases where a Seller is selling the Goods), as applicable, delivery personnel in a courteous manner, at all times. In the event, You face any issue with respect to the conduct of the delivery personnel, You shall raise complaint with the grievance officer at grievances@safareo.com.

The Company or the Seller (in cases where a Seller is selling the Goods), as applicable, shall at all times be liable for any delay in delivery of Orders, to the total exclusion of Scapia.

You agree and acknowledge that and any liability in relation to or arising from the Goods including any deficiency in the Goods provided to You by the Company or the Seller (in cases where a Seller is selling the Goods), or any incorrect or incomplete Goods provided to You, shall solely lie with the Company or the Seller (in cases where a Seller is selling the Goods), as applicable, at all times.

All Goods are subject to the terms applicable to each of such Goods as made available by the Company or the relevant Seller (in cases where a Seller is selling the Goods) at the time of purchase. All Goods may be availed only in accordance with such terms which also lists down the details concerning cancellations, returns, refunds, as may be applicable and the conditions associated with the Goods valid and effective between the Company and You or the Seller and You (in cases where a Seller is selling the Goods), as applicable, to the total exclusion of Scapia. In the event of any conflict between the relevant Seller’s terms and conditions, and these Terms, the latter shall prevail to the extent of such conflict.

Eligibility to Use

Subject to the conditions under Section 3 below, the use and access to the Online Store is available to all persons who can be legally bound by contract and who are not disqualified or declared incompetent under the Indian Contract Act, 1872. You hereby represent that You are: (i) of legal age to form a binding contract i.e., above 18 (eighteen) years of age; (ii) not a person barred from receiving the Online Store Services from the Online Store under the applicable laws or by a regulatory authority; and (iii) competent to enter into a binding contract. In case You are accessing the Online Store as a representative of and on behalf of a legal entity or organisation: (a) You represent and warrant that You have the full authority to represent the legal entity and have power to bind them; and (b) You understand that the Privacy Policy, upon acceptance by You, is applicable to and binds all other persons accessing or using the Online Store and the Online Store Services on behalf of the same legal entity or organisation for this purpose.

User Account, Password and Security

To browse any section of the Online Store, and to avail the Online Store Services, You are required to log into Your account created at the Scapia Platform, and provide such additional information as may be required by the Company as provided under the Privacy Policy (“Account”). The Company reserves the right to request additional details or deny Account access at its discretion.

You shall not have more than one active Account on the Online Store. You are prohibited from selling, trading, or otherwise transferring Your Account to another party. The Company governs Your access and use of the Online Store, which includes any images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, systems, methods of contributing, video clips, graphics, user interfaces, visual interfaces, information, data, tools, products, written materials, services and other content, including but not limited to the design, structure, selection, coordination, expression and arrangement of the content available on or through the Online Store.

Further, You shall ensure and confirm that the Account information and all information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, or if any information is found to be incomplete or incorrect, You shall promptly update Your Account information on the Online Store or request the Company for an information revision or update. If You provide any information that is untrue, inaccurate, unauthorised, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, the Company has the right to refuse or reject providing Online Store Services to You on the Online Store.

You are responsible for maintaining the confidentiality of the Account information, safeguarding the password or credentials that You use to access the Online Store and for any activities or actions under Your Account. You are encouraged to use "strong" passwords (passwords that use a combination of upper and lower-case letters, numbers and symbols) with Your Account and with other accounts that You may connect to Your Account (such as Your Accounts with other social media platforms).

You agree to (i) immediately notify the Company of any unauthorized use of Your Account information or any other breach of security, and (ii) ensure that You exit from Your Account at the end of each session. The Company will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account either with or without Your knowledge.

You may be held liable for losses incurred by the Company or Scapia or any other User of or visitor of the Online Store due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.

You hereby acknowledge and agree that the deletion of the Scapia Platform from Your device does not constitute termination of Your Account and agree to undertake the process detailed herein in order to complete the de-registration of Your Account (“De-registration”). If and when You are desirous of having Your name and other details removed from Our records, immediately upon receiving Your written request to that effect at care@safareo.com, We shall remove and / delete all such information. However, We may retain certain information regarding Your Account, even after receiving a deletion request from You, where such retention is required under applicable laws. You hereby acknowledge that the removal of Your details from the Online Store does not constitute termination of Your outstanding obligations, if any, to the Company.

Use of the Online Store

Subject to compliance with the Terms, the Company hereby grants You a non-exclusive, non-transferable, royalty free license to access and use the Online Store and Online Store Content thereon for Your personal use, and view, browse and transact for Goods listed by the Company or the Sellers (in cases where a Seller is selling the Goods), as applicable, subject to these Terms.

Scapia is neither a party to such Terms nor will it be liable thereunder for any reason whatsoever. Scapia is only a provider of its platform, and enables the Company to provide its Online Store to You, and is not and cannot be a party to or control in any manner any transactions on the Online Store. Accordingly, the contract of sale for any Goods on the Online Store shall be a strictly bipartite contract between You and the Company, or You and the Sellers (in cases where a Seller is selling the Goods), as applicable.

You agree to use the Online Store only: (i) for purposes that are permitted by the Terms; and (ii) in accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Online Store by the Company or other Users.

You also agree and acknowledge that You can only avail the Goods listed on the Online Store in accordance with the Seller terms / Company’s terms as applicable to such Goods. It shall be Your responsibility to take all reasonable measures to avail Goods in a hassle-free manner including but not limited to checking the date and time of delivery, Your address and contact details provided for the purpose of the Order, or such other obligations / precautions as may be applicable.

All Online Store Services are provided to You on a principal-to-principal basis between You and the Company. Nothing herein is intended to nor be construed to constitute the relationship of a principal and agent, employer and employee, partners, joint venture, co-owners or otherwise as participants in a joint undertaking or representative of the other for any purpose whatsoever.

The Company does not: (a) adopt any ‘unfair trade practices’, either on the Online Store or otherwise at the time of facilitating purchase of third-party Goods; and (b) discriminate between Users of the same class or make any arbitrarily classification of the Users.

The Company may, at its discretion, add, modify, or remove any of the Online Store Services listed above from time to time without special notice to You.

You may access the Online Store only in geographic locations within India or in such geographies where the Company permits. We may limit the availability of the Online Store to any person or geographic area at any time, without any prior notice or consent. If You choose to access the Online Store from outside the geographic areas where the Company makes them available, You do so at Your own risk and You may be in breach of these Terms, or applicable law. Further, You may not have access to the Online Store outside the geographic location where this Online Store is made available and, in such cases, the User experience may vary and some or all features may not be available.

You agree not to access (or attempt to access) the Online Store by any means other than through the interface that is provided by the Company through the Online Store integrated with the Scapia Platform. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Online Store or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Online Store, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Online Store.

You acknowledge and agree that by accessing or using the Online Store, You may be exposed to content from others that You may consider offensive, indecent, or otherwise objectionable. The Company disclaims all liabilities arising in relation to such offensive content on the Online Store.

Further, You undertake not to upload, modify, transmit, communicate or share in any manner information (either on Your profile linked to Your Account or while availing Online Store Services or in any other circumstances) that:

belongs to another person and to which You do not have any right;
is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting, or harassing on the basis of gender, libellous, racially, or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
is harmful to child;
infringes any patent, trademark, copyright, or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
impersonates another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
incites terrorism or in any manner supports any terrorist organisation or individuals who are designated to be terrorists by the Government of India or by the United Nations Security Council;
contains software virus or any other computer code, file or program designed to interrupt, destroy, or limit the functionality of any computer resource;
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;
disrupt or interfere with the security of, or otherwise cause harm to, the Online Store, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Online Store or any affiliated or linked sites;
violates the Terms contained herein or elsewhere and / or the Privacy Policy;
reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Online Store;
is in the nature of an online game that is not verified as a permissible online game;
is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game;
violates any applicable laws for the time being in force including any anti-spam, data privacy, or other restriction, as determined by the Company, that may be applicable to Your use of the Online Store Services.

You shall solely be responsible for maintaining the necessary computer equipment and internet connections that may be required to access, use, and transact on the Online Store.

Except as expressly indicated herein, the Company hereby grants You a non-exclusive, freely revocable (upon notice from the Company), non-transferable access to view any Content available on the Online Store, subject to the following conditions:

You may access the Content (defined below) solely for personal or informational purposes, in accordance with the Terms;
You may not modify or alter the Content available on the Online Store;
You may not distribute, copy, reproduce, or sell, rent, lease, license or otherwise make any Content on the Online Store available to others; and
You may not remove any text, copyright or other proprietary notices contained in the Content downloaded from the Online Store.

Your use of the Online Store shall be only for personal purposes. Your use of the Online Store shall indicate that You have provided consent to automatically receive updates such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, “Updates”), for the purpose of effective delivery of the Online Store Services. Please note that Your continued use of the Online Store following such Updates would mean deemed acceptance by You of the same.

Any violations of system or network security including attempts to intentionally access a computer without authorization or exceed Your authorized access level may result in civil and criminal charges, including but not limited to charges under applicable laws. We may investigate occurrences that might involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. We may, without prior notice or warning of any kind, restrict or terminate Your access to the Online Store if We reasonably conclude that such restriction or termination is necessary to prevent, or prevent the further spread, of a virus, security breach or system malfunction.

When accessing the Online Store, Users should be aware that the internet is generally not regarded as a secure environment, and that data sent via the internet can be accessed by unauthorized third parties, potentially leading to disclosures, changes in content or technical failures. Data sent via the internet may be transmitted across international borders even though both sender and receiver are in the same country. We do not accept any responsibility or liability for the security of data while in transit via the internet.

The Online Store may contain certain links and activating links on the Online Store may cause individual Users to leave the Online Store. Such links are provided solely for individual Users' convenience and information and using links on the Online Store is at Your own risk.

Rights of the Company

Without prejudice to the other rights of the Company mentioned hereunder, it is hereby clarified that:

The Online Store is owned and operated by the Company. Access to and use of the Online Store are subject to the conditions contained herein.

The Company reserves the right to change or discontinue any aspect or feature of the Online Store, including, but not limited to, Content, hours of availability, location based restrictions and equipment or technology needed for access or use, at any point of time.

The Company may, at its discretion, add, modify, or remove any aspect of the Online Store Services from time to time without special notice to You.

The Company reserves the right to disable Your access to the Online Store at any time, without any reason whatsoever.

Fees and Payments

You agree and acknowledge that to avail any Goods, You are required to pay the Order Amount on the Online Store. In addition to the fees charged by the Company or the Sellers (in cases where a Seller is selling the Goods), as applicable, for the Goods, You agree and acknowledge that Order Amount may include and the Online Store reserves the right to charge certain fees in the nature of convenience fees or service fees or platform fees or processing fees or such other fees (however named), at its sole discretion, in accordance with applicable law. Further, the Company may, at its sole discretion alter any fees charged by it from time to time without providing You any special notice. You however will be displayed such fees before You confirm Your purchase on the Online Store. The Company has partnered with third-party payment gateways and payment aggregators to process all payments on the Online Store. You agree and acknowledge that the Company disclaims all liability in relation to such payment related services offered by such third-parties.

The Company shall provide a consolidated invoice / Order summary to You indicating the fee charged by the Company or the Seller(s) (in cases where a Seller is selling the Goods), as applicable, for all the Goods availed by You along with such vouchers from the Company or the Seller (in cases where a Seller is selling the Goods), as applicable, as may be applicable (“Consolidated Invoice”). The Consolidated Invoice provided by the Company shall also indicate the fees / charges payable by You to the Company for availing the Online Store Services. You understand and acknowledge that it shall be the responsibility of the seller of the Goods, i.e., the Company or the Sellers (in cases where a Seller is selling the Goods), as applicable, to issue a Goods and Services Tax (“GST”) invoice to You for their Goods availed by You on the Online Store.

In the instances where Your Order of the Goods does not get confirmed for any reason whatsoever which is reasonably attributable to the Company, the Company will refund any fees charged by it.

In cases where a Seller is selling the Goods, You agree and acknowledge that refund of fees / payment charged by Seller(s) would be subject to terms and conditions and / or any agreements that such Seller(s) have with You. In such cases, the Company, in no circumstance whatsoever shall be liable to refund any amount that has been charged by the Seller on the Online Store. The Company will however, on a best-efforts basis assist You in getting refunds from such Seller.

You understand that in the event Your Order is not confirmed, the Company is under no obligation to provide You with an alternate Order in lieu of, or to compensate, or to replace the unconfirmed Order, however, the Company shall, on a best-efforts basis assist You in getting an alternative Order. All subsequent Orders will be treated as new transactions.

In the event You decide to cancel any Order placed by You on the Online Store (to the extent such cancellation is permitted by the Company or Seller (in cases where a Seller is selling the Goods), as applicable), the Company may charge You a cancellation fee based on the parameters set by it and communicated to You. Additionally, in cases where a Seller is selling the Goods, the Seller may also charge a certain amount towards cancellation of Your Order based on their internal policies and / or any terms / agreements they have with You. Further, in such cases, the Seller may at their sole discretion charge or retain any amounts charged to You towards additional facilities availed by You, as may be applicable for the relevant Goods. It is hereby clarified that in such cases, the Company shall have no liability vis-à-vis any amounts charged or retained by the Seller or for issuing any refunds to You in this regard, in the event You cancel any Order placed by You. Upon cancellation, the Company may deduct cancellation fees charged by it, and / or the Seller (in cases where a Seller is selling the Goods) out of the total amount paid by You towards Your Order, and subsequently refund the remaining amount to You. Refunds, if any, on cancelled or unconfirmed Order, will always be processed to the respective account or the payment method (credit card, wallet etc.) through which payment was made for that Order, unless You specifically request for it to be processed to a different account / payment method.

You acknowledge and agree that the Company will not be responsible for any cancellations that are either (i) made by the Seller (in cases where a Seller is selling the Goods); (ii) made by You; or (iii) made as a result of a Force Majeure Event (defined below) (including Covid-19). Further, You agree and acknowledge that the Company shall not, in any circumstance be liable to provide You any refund if You do not avail any Goods purchased by You without cancelling the same or where the Seller does not allow cancellation of the Order.

You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of availing the Goods as per applicable laws.

The Company or its representatives, agents or employees or Scapia or the Seller (in cases where a Seller is selling the Goods), their representatives, agents and employees will never ask You to transfer any fees or monies into their personal bank account. You agree that if You transfer any amount to any personal account of any person outside the Online Store towards any of the Goods availed by You from the Company or the Seller (in cases where a Seller is selling the Goods), the Company shall not be held liable for the same. You shall not have any recourse against the Company for such amounts

Force Majeure

You understand that there may be exceptional circumstances where the Company may be unable to facilitate or proceed with an Order or provide Online Store Services (as the case may be) due to factors such as act of God, labour unrest, insolvency, a pandemic (including Covid-19), an epidemic, business exigencies, government decisions, changes in applicable laws, banking or financial disruptions, market volatility, unforeseeable unavailability of the selected Goods, unforeseeable delays or failures in Orders, operational or technical failures, cyberattacks, or any other unforeseeable events or any other reason beyond the control of the Company (“Force Majeure Events”). In such cases, the Company shall not be liable for any delays, disruptions, or inability to proceed with the Order. If the Company becomes aware of any such Force Majeure Event affecting an Order, it will make reasonable efforts to notify You and may, at its sole discretion, provide alternative solutions or process refunds in accordance with these Terms. However, the Company shall not be responsible for any financial or other losses arising due to such Force Majeure Events.

Intellectual Property Rights

The Online Store and the processes, and their selection and arrangement, including but not limited to, all text, reports generated, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) and any information or materials uploaded (collectively, the “Content”) on the Online Store, including such material uploaded by Users, is owned and controlled by the Company and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Content, features or facilities, directly or indirectly, without Our prior written permission. If You would like to request permission in respect of any particular Content, You can contact Us in the manner provided for herein.

The trademarks, logos and service marks displayed on the Online Store (“Marks”) are the property of the Company or other respective third parties, as the case may be. You are not permitted to use the Marks without the prior consent of the Company or the third party that may own the Marks.

You agree and acknowledge that the Company reserves the right to use any recourse available to it under applicable laws if it believes that You have infringed any of its intellectual property rights.

Infringement of Intellectual Property

If You believe the Online Store violates Your intellectual property, You must promptly notify the Company in writing at care@safareo.com. These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his / her behalf. However, any false claim by You may result in the termination of Your access to the Online Store. You are required to provide the following details in Your notice:

the intellectual property that You believe is being infringed;
the item that You think is infringing and include sufficient information about where the material is located on the Online Store;
a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Online Store;
Your contact details, such as Your address, telephone number, and/or email;
a statement that the information You provided in Your notice is accurate, and that You are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and
Your physical or electronic signature.

Disclaimers of Warranties and Liabilities

You expressly understand and agree that, to the maximum extent permitted by applicable law that:

It is reiterated the Online Store is owned, operated and managed solely by the Company, and is made available through the Scapia Platform by virtue of a backend integration between the Online Store and the Scapia Platform. Scapia has no role in relation to the operation of the Online Store.

All payments of Order Amounts made through the Online Store are processed through authorised third-party payment service providers. The Company merely plays the role of a facilitator and not a payment system operator.

The Online Store, Content (including third party information, products and/or services) and Online Store Services are provided by the Company are provided on an "as is" and "as available" basis, without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose, and are subject to change at any time without notice to the Users and without representations or warranties of any kind whether express or implied. The Company disclaims all representations and warranties, express or implied, including but not limited to merchantability, satisfactory quality and fitness for a particular purpose and non-infringement of proprietary rights, title. In particular, the Company disclaims all representations and warranties that (a) the Online Store or Online Store Services or Goods availed through the Online Store will meet Your requirements; (b) Your use of the Online Store or the functions contained in the Online Store will be uninterrupted, timely, secure or error-free; (c) any errors and defects will be corrected; (d) the Online Store or the server that makes it available is free of virus or other harmful elements; (e) the results that may be obtained from the use of the Online Store will be effective, accurate or reliable. No warranty or representation is given regarding the correctness, accuracy, reliability, completeness, timeliness, performance or fitness for any particular purpose or otherwise of the Content of the Online Store and the Company expressly disclaims liability for errors or omissions, whether of a typographical nature of otherwise. No advice or information, whether oral or written, obtained by You from the Company shall create any warranty not expressly stated in the Terms.

The Company will have no liability related to any User content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. The Company also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any User content.

The Company will do its utmost to ensure that availability of the Online Store is uninterrupted and that transmissions are error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, Your access to the Online Store may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice.

The Company shall not be responsible for the delay or inability to use the Online Store or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Online Store, or otherwise arising out of the use of the Online Store, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Online Store during periodic maintenance operations or any unplanned suspension of access to the Online Store that may occur due to technical reasons or for any reason beyond the Company’s control. You understand and agree that any material or data downloaded or otherwise obtained through the Online Store is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.

IN CASES WHERE THE COMPANY IS NOT THE ENTITY SELLING THE GOODS, THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY ACTIONS OF THE SELLER INCLUDING BUT NOT LIMITED TO CANCELLATION OF ORDERS, INCREASE OF PRICES, LIABILITY OR DEFICIENCY OF SERVICES, SAFETY, RESCHEDULING OF DELIVERY OF ORDERS, QUALITY OF SERVICES, ACTIONS OF THE EMPLOYEES, AGENTS, WORKERS OR CONSULTANTS OF THE SELLERS OR ANY OTHER ACTIONS OR LACK OF ACTION BY THE SELLER THAT HAVE CAUSED ANY LOSS OR DAMAGE TO THE USER. IN SUCH CASES, IN NO EVENT SHALL THE COMPANY AND ITS OFFICERS, PARTNERS, CONSULTANTS, AGENTS, AND EMPLOYEES, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE ONLINE STORE OR CONTENT ON THE ONLINE STORE.

These Terms are intended for the Users of the Online Store within the territory of India and govern Your rights as per applicable law within the territory of India. However, in the event You fall under a jurisdiction outside the purview of Indian law, We will not be liable for any claim, action and/or right initiated / exercised by You as per the extant laws of that jurisdiction. Therefore, We request You to kindly use the Online Store accordingly.

Indemnification and Limitation of Liability

You agree to indemnify, defend and hold harmless the Company, and its affiliates including but not limited to its (and its affiliates’) officers, directors, consultants, agents, representatives and employees, and Scapia (“Indemnitees”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including reasonable legal fees) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms and / or the Privacy Policy. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Online Store, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms and / or the Privacy Policy, Your violation of applicable laws, or Your violation of any rights of another, including any intellectual property rights.

In no event shall the Company, its officers, partners, consultants, agents, or employees, or Scapia be liable to You or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, arising out of or in connection with Your Orders or Your use of or access to the Online Store.

The limitations and exclusions in this Section 11 applies to the maximum extent permitted by applicable laws.

Violation of Terms

You agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Us, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity.

Suspension and Termination

The Terms will continue to apply until terminated by either You or the Company as set forth below. If You object to the Terms or are dissatisfied with the Online Store, Your only recourse is to stop accessing the Online Store.

The Company may delist You or block Your future access to the Online Store or suspend or terminate Your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms or the Privacy Policy or anyway otherwise acted unethically. The decision of the Company in this regard shall be final and You shall have no right to dispute the same. Notwithstanding anything in this paragraph, these Terms will survive indefinitely unless and until the Company chooses to terminate them.

If You or the Company terminate Your use of the Online Store, the Company may delete any Content or other materials relating to You and the Company shall have no liability to You or any third party for doing so. However, Your transaction details etc. may be preserved by the Company for compliance with any law for the time being in force.

Governing Law and Jurisdiction

These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts in Bengaluru, India.

Report Abuse

In the event You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Online Store, please report the same to the following E-mail ID: care@safareo.com.

Communications

You expressly consent to receive communications from the Company, Scapia (on behalf of the Company), and any authorized third parties via calls (including pre-recorded messages or artificial voice), SMS, emails, and / or WhatsApp for purposes including, but not limited to, providing updates on Your Orders, Account, and other Online Store-related notifications.

You represent and warrant that the contact details (including phone numbers and email addresses) provided by You are accurate, up-to-date, and solely owned by You. You agree to promptly notify the Company in case of any changes to this information.

You may opt out of receiving promotional or non-essential communications at any time by writing to Us at care@safareo.com. However, the Company, Scapia (on behalf of the Company), or its authorized partners may continue to send You critical service-related communications that are necessary for Your Orders, Your Account, or other essential notifications regarding Your usage of the Online Store Services.

Grievance Redressal Mechanism

Grievance Handling: If You have any grievances, or complaints or concerns with respect to the Online Store, the Content, or the Online Store Services, You can contact the designated Grievance Officer of the Company, namely, Ms. Tejasri Thammana, at grievances@safareo.com.

By lodging a complaint or grievance, You agree to provide complete support to the Grievance Officer and such reasonable information as may be sought by them from You.

General Provisions

Notice: All notices from the Company will be served by email to Your registered email address or by notification on the Online Store.

Assignment: You cannot assign or otherwise transfer the Terms, or any rights granted hereunder to any third party. The Company’s rights under the Terms are freely transferable by the Company to any third party without the requirement of seeking Your consent.

Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.

Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.